1. Introduction
AI Systems Architect builds websites, Google Business Profile management, and AI systems for small and growing businesses. We believe AI should take repetitive work off an owner's plate, never replace the judgment that the owner and their staff bring to their customers.
Every system we build answers to the business that owns it. This policy sets out how we disclose AI, protect your data, keep a person in charge, and where our service stops.
2. Texas AI Law
We build with the Texas Responsible AI Governance Act (HB 149) in mind, and hold every system to two practices whether or not the law requires them for your business:
Mandatory AI Disclosures
Anyone talking to one of our systems is told they are talking to an AI. The AI Voice Receptionist says so at the start of every call.
Audit Trails
Every call, booking, and automated action is logged with a timestamp and what was said or done, so you can see exactly what your system did and when.
3. Data Sovereignty & Privacy
Your customers' information belongs to your business. We build so that it stays that way.
Isolated Environments
Every client gets a dedicated deployment. Your data never shares infrastructure with another client's, and you own the system we build.
US-Based Infrastructure
Deployments run on US-based private infrastructure, dedicated per client. For health practices, the architecture is HIPAA-aware and a BAA is included.
4. A Person Stays in Charge
AI works inside rules the business sets. When a situation needs judgment, it goes to a person.
In practice:
- •Calls: The AI Voice Receptionist answers, quotes your published pricing, and books within the rules you set. Anything outside those rules is handed to a person.
- •Your public voice: Review replies and Google posts we draft for your profile are approved by you before they go live.
- •Commitments: Refunds, exceptions, and anything else that commits your business beyond its standing rules wait for a person's approval.
5. Fair Treatment
Every caller and customer should get the same service, whoever they are.
Review
We review how each system handles real conversations, looking for any customer being treated differently for reasons that have nothing to do with their request.
Correction
When we find a problem, we change the system's instructions or route that kind of request to a person, and tell you what we changed.
6. Where Our Service Stops
AI Systems Architect is a technology and marketing provider. We do not provide legal, medical, tax, or financial advice.
Our systems handle administrative and operational work for the businesses that use them. Professional advice to your customers comes from you and your licensed staff, never from our systems.
If your business is regulated, you remain responsible for meeting your profession's rules. We will build to them with you.